Über uns:
UnternehmerTUM inspires and empowers entrepreneurial talent to drive innovation and start-ups. It combines entrepreneurial qualification with the initiation of new companies and is one of the leading university centers for innovation and start-ups in Europe.
The service team is highly specialized and designs something new in the technical cosmos. We go beyond the team and yourself while redefining the limits of what is possible. As a member of our IT team, you’ll constantly be challenged by exciting and novel problems that really impact how UnternehmerTUM satisfies our MakerSpace – a 2.700m² high-tech workshop with access to machines, tools & community, and in-house IT processes. From day one, you will be fully involved and contribute your strengths to exciting and extensive IT services to bring our MakerSpace to a new level.

UnternehmerTUM GmbH is looking for a
IT Service Owner (m/f/x) MakerSpace
Location: Garching/München

Your mission:
Identifies all business and mitigations associated with the IT service, including coordination of lifecycle management; and is the liaison between the service team and the MakerSpace
Provides or approves client communication for service launch and pending maintenance windows and coordinates internal communication for operational staff
Ensures that any changes to the IT service under their care follows the current change management work practice
Installation and configuration, periodic functional and operational testing, and decommissioning or relocation of various IT workstation equipment and environments (desktops, laptops, landline and cell phones, conference room equipment, video conferencing systems, printing services, etc.)
Provides input to the Continual Service Improvement process
Driving the customer service and maintenance across both locations (Garching, and Munich Urban Colab)
Technical contact and responsible for dedicated IT services
Local contact person for IT questions in the MakerSpace

What we offer:
Autonomy in our self-organized and committed team
Budget and time to develop your skills
Flexible work hours on-site and remote
Certifications and trainings to develop your career path
Unlimited access to the UnternehmerTUM MakerSpace
Serious responsibility and decision-making with ownership of OKRs, projects, and tasks

Your profile:
Training or substantial experience in customer care and IT service management
Aptitude and understanding of complex IT systems, IoT, and service management
Resilient experience in handling and using modern technology approaches in the context of Modern Workplace and IT infrastructure, e.g., Microsoft M365, Intune, ActiveDirectory, optionally G Workspace, macOS
Experience in Nexudus, ManageEngine or any other relevant ticket management system
Distinct result and customer orientation as well as interest in new developments, digitalization, technologies & trends
Excellent communication skills
A team player attitude and a willingness to learn new things
Curiosity, entrepreneurial drive, humility, and gravitas
Very good German and English language skills
Hunger for growth, an instinct for the obvious opportunity, and a desire to play a key role in our MakerSpace’s IT story

Find more info and apply here:

Carina Schreyer, HR Business Partner
Tel. 089 5419869824, UnternehmerTUM GmbH, Lichtenbergstraße 6, 85748 Garching/München